Need Help Paying Your Water Bill?

DPW encourages City residents who need help paying their water bills to explore the many options you have available to you. We have special programs to assist people who qualify. These programs can help with bill adjustments, financial help or payment plans. You may also qualify for credits and/or fee exemptions for financial hardship. Let's get started. 

 

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Programs

Visit the Affordability Portal
Water and Sewer Adjustments

Water4 All Program

This water discount program is designed to provide more access to financial aid for eligible Baltimore City residents.
Explore the Plan

PromisePay Plans

We work with PromisePay to offer payment plans for water bill balances of $50 or more.
Find a Plan

Medical Exemption Program

If you or the person you care for would be harmed if the water was turned off, you can apply for this program.
Get Started

Reduce Your Stormwater Fee

Is your stormwater fee too high? Here's help reducing it.
Lower Your Fee

Water and Sewer Adjustment Request

In some cases, the City may adjust the amount of water and/or sewer consumed for a billing period where a leak or situational (appliances, interior fixtures, etc) high usage was experienced.

Submit a Request
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How To Access Your Water Bill Online

Learn how to sign up, log in, update your account, and pay your water bill online. We’ll show you how step by step!

Watch Video

Why Is My Bill Higher Than Normal?

Your water bills may change each billing cycle, due to a variety of factors. Learn more.

Understanding High Bills

Contact us

  • Address: 200 Holliday St, First Floor, Room 8 Baltimore, MD 21202
  • Office Hours: Monday - Friday, 8:30 am to 4:30 pm
  • Call: 410-396-5398