Water Bill

Need Help Paying Your Water Bill?

DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs.

• Please submit requests to open or close a water account and request a new water meter by visiting our customer service page and selecting the appropriate form.

• In addition, the Rates and Revenue section can be reached at 410-396-5533.  For more information on new account procedures, please visit the Water Meter Request page.

• Scam Awareness (Water Billing): Our staff will never ask you for your banking or payment information and will only advise you of a past-due balance. Please be aware that there are a number of scammers who reach out to vulnerable residents asking for them to send money in order to 'correct' an outstanding water bill balance.

• Location and Contact (Revenue Collections): The location of the Bureau of Revenue Collections is in the lobby of 200 Holliday Street, Baltimore, MD 21202.  If you have any questions on the validity of a call, please contact our Customer Support and Services Division at 410-396-5398.

• Account Ownership: Water accounts are held in the name of the property owner on record with the State Department of Assessments and Taxation.  Property owners can add an additional party as a bill recipient, however, the property owner is responsible for the timely payment of bills. 

• Tenant Restrictions (Billing Information): If you are a tenant and your name is not on the water bill, our staff cannot provide you with detailed information about the requested location. Please contact your landlord or management company, or if you have issues with your landlord, Maryland Legal Aid.

• Water Turn-Off: If you require an emergency water turn-off, please contact 311.