Water Bill Help
Learn how to manage your water bill portal, submit questions, and get answers to the most frequently asked questions!
Account
Learn how to sign up, log in, update your account, and pay your water bill online. We’ll show you how step by step!
Watch VideoQuestions?
If you have a question concerning your water bill, please submit your question in the button below. After submitting your inquiry you should receive an answer within 5 business days.
Submit QuestionFAQs
Check out our frequently asked questions(FAQs) to get answers about billing, payments, or handling an account. Get the answers and the help you need!
Frequently Asked QuestionsUnderstand Your Water Bill
Want to know how your water bill is calculated? Learn where to find details on your water billing statement and common reasons your bill may change.
Explore Billing Details
Water Bill Rates and Fees
Learn about the water, sewer, and stormwater rates for Baltimore City for fiscal years 2023-2025. Get details on rate changes, effective dates, and how they impact your monthly bill.
View Rate DetailsHigher than Normal Water Bill
Did you receive a water bill that is higher than usual or expected? There could be several reasons behind the increased cost.
Need Help Paying Your Water Bill?
DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs.
Baltimore Water Affordability Programs
The Department of Public Works offers several programs to assist qualifying Baltimore City customers who need bill adjustments, payment plans, or financial assistance.
Water Bill AssistanceRequest New Water Services and Abandonments
Please submit requests to open or close a water account and request a new water meter by visiting our customer service page and selecting the appropriate form.
- In addition, the Rates and Revenue section can be reached at 410-396-5533. For more information on new account procedures, please visit the Water Meter Request page.
Change of Ownership
If you need to update ownership details, please use the Change of Ownership form to request a property information change.
Get FormUtility Bills And Collection Information
Scam Awareness (Water Billing): Our staff will never ask you for your banking or payment information and will only advise you of a past-due balance. Please be aware that there are a number of scammers who reach out to vulnerable residents asking for them to send money in order to 'correct' an outstanding water bill balance.
Location and Contact (Revenue Collections): The location of the Bureau of Revenue Collections is in the lobby of 200 Holliday Street, Baltimore, MD 21202. If you have any questions on the validity of a call, please contact our Customer Support and Services Division at 410-396-5398.
Account Ownership: Water accounts are held in the name of the property owner on record with the State Department of Assessments and Taxation. Property owners can add an additional party as a bill recipient, however, the property owner is responsible for the timely payment of bills.
Tenant Restrictions (Billing Information): If you are a tenant and your name is not on the water bill, our staff cannot provide you with detailed information about the requested location. Please contact your landlord or management company, or if you have issues with your landlord, Maryland Legal Aid.
Water Turn-Off: If you require an emergency water turn-off, please contact 311.
Delinquent Bills
Bills are considered delinquent when an account has an unpaid balance of $250 or more and is two payment periods in arrears. Delinquent accounts can be subject to the turn off of the water service after appropriate notice. City customers may qualify for one of the City’s Payment Assistance Programs or may want to enter into a Payment Plan to bring their account into good standing.
Please contact us for questions concerning your water bill. You will receive an answer within 5 business days.