Get Connected to Shelter
Please call the Baltimore City Shelter Hotline at 443-984-9540 to connect with emergency shelter.
The Shelter Hotline helps people who are experiencing or at risk of homeless connect with emergency shelters funded by the City. While shelter space is not guaranteed and depends on availability, the Mayor's Office of Homeless Services (MOHS) will refer you to other resources and local shelters if City-funded shelters are full. Currently, there is no waiting list for City-funded shelters.
Shelter | Phone Number | Population Served |
| Weinberg Housing and Resource Center | 443-824-5326 | Single adults |
| TIME Organization Emergency Women’s Shelter | 410-241-3392 | Single women |
| TIME Organization Emergency Men’s Shelter | 443-542-8558 | Single men |
| Sarah’s Hope Shelter at Mount Street | 410-982-0845 | Families |
| HEBCAC Nest Youth Shelter | 410-759-8374 | Youth ages 18-24 |
If you need shelter after-hours, on weekends, or on holidays, please call the shelters directly for assistance.
2024 Shelter Hotline Schedule
View the Shelter Hotline Schedule
Shelter Concerns Hotline
If you are staying in a City-funded shelter and would like to report a concern, please contact the Shelter Concerns Hotline:
- Call 410-396-7624 on Mondays from 8:30 am - 10:30 am and Fridays from 2:30 pm - 4:30 pm. You may leave a voicemail at any time and someone will contact you within 48 to 72 hours.
- Email ShelterConcerns@baltimorecity.gov
- Complete the Shelter Concerns Form below
- Who can report a concern?
Clients at City-funded shelters and/or day centers. If you are unsure if your shelter or day center is funded by the City, please ask a staff member.
- What does the hotline assist with?
The Shelter Concerns Hotline assists with serious concerns related to case management services, resources, food, activities, policies, and other similar issues.
- Should I submit a grievance to the Shelter Concerns Hotline?
The Shelter Concerns Hotline is separate from the grievance process. To submit a grievance, clients may file a written complaint to leadership at the shelter or day center.
- How long will it take to hear back after submitting a concern?
A MOHS representative will respond to your concern within 48 to 72 hours.