The Department of Telecommunications (Telecom) provides telephone services to all city agencies. Services include managing Voice over Internet Protocol, or VoIP phone service, supplying mobile phones, providing technical support for various city call centers, and providing for the billing of these services with external vendors. Telecom installs and maintains all telecommunications equipment in the various Baltimore City call centers such as 311, Department of Public Works (DPW), and Revenue Collection.
Telecom also runs the City Hall call center, the one-stop-shop to connect residents with City agencies and elected officials.
Telephone Service Requests
City employees that require telephone service should report their needs to the agency telephone coordinator. Telephone coordinators are employees' one-stop shop for all their Telecommunications needs.
If you are the agency telephone coordinator please request service via the web portal or call us at 410-396-4926.
Telecom VoIP training sessions: Contact the help desk for additional information at x41690
Telephone Bill Questions: Contact your telephone coordinator or call the Telecom billing department at X64926
Tigerpaw
User Guides
Mitel Quick Reference Guides
Mitel Training Video Guides