911 

*Offers help in multiple languages by telephonic interpretation.

If you need immediate help from the police, fire department or ambulance, please dial 911. 

311 

*Offers help in multiple languages by telephonic interpretation.

For things like trash pick-up, illegal dumping, street cleaning, sidewalk repair, potholes, icy roads, call 311.   

211  

*Offers help in Multiple Languages, Including Telephonic Interpretation.

Free, private helpline and website that connects people to health and human services.   

 
 

  

 

988  

*Offers Assistance in Multiple Languages, Including Telephonic Interpretation.   

Free private suicide and mental health crisis helpline.    

Sexual Assault/ Domestic Violence Hotline 

P: 410-837-7000 

W: www.turnaroundinc.org

Provides counseling and support services to victims of sexual assault and domestic violence. 

Baltimore Crisis Response 

P: 410-433-5255  

W: www.bcresponse.org

Non-profit group that helps people with mental health and substance use problems. 

  

House of Ruth Maryland – Highlandtown  

P: 410-732-2176 (*Spanish Available) Or 24-Hour Hotline 410-889-7884 (*Interpretation Available)  

W: www.hruth.org

  

Emergency shelter for victims of intimate partner violence and their children. Provides abuse intervention programs, and a 24-hour hotline: 410-889-7884  

 

Office of the State’s Attorney for Baltimore  

120 East Baltimore Street, 9th Floor Baltimore, MD 21202   

P: 443-984-6000   

W: www.stattorney.org

  

  

Victim services, court escort, referrals, community education, among other services  

U.S. Citizenship and Immigration Services  

3701 Koppers St. Baltimore, MD 21227  

P: 1-800-375-5283  

W: www.uscis.gov

This agency handles lawful immigration to the United States; to learn more about immigration and citizenship, please visit their website or call their toll-free number.   

Federal Trade Commission (FTC)  

P: 877-FTC-HELP  

W: www.ftc.gov

Helps people stay safe when buying goods and services. If someone tricks you when you buy things or if you think someone is lying to you about immigration, for example, call the number listed or go online to file a complaint.  

www.ftc.gov/complaint 

 

The Division of Vital Records  

6550 Reisterstown Road   

Reisterstown Rd. Plaza   

Baltimore, MD 21215  

P: 410-764-3038  

W: www.maryland.gov

Help getting a certified copy of a birth, death, or marriage certificate, verifying a divorce, or registering an adoption, legitimation, or adjudication of paternity.  

Maryland Registry of Motor Vehicles   

Locations:
5425 Reisterstown Rd, Baltimore, MD 21215  

5900 Erdman Ave, Baltimore, MD 21205  

1411 S Edgewood St, Baltimore, MD 21227  

P: 410-768-7000  

W: https://mva.maryland.gov

The place to get a state ID, driver’s license, register a motor vehicle, etc.  

 
To get a license, undocumented Maryland residents must have an ITIN and have filed Maryland state taxes for the two years before applying. 

 

Baltimore City Homeless Shelter Hotline 

P: 443-984-9540  

Call 443-984-9540 to connect with the emergency shelter for the night. The hotline is open 8:30 AM to 4:30 PM, Monday through Friday. After hours, on weekends and holidays call the shelters directly.   

Weinburg Housing and Resource Center (single adults) 443-824-5326   

Emergency Women’s Shelter/”Pinderhughes” (single women) 410-241-3392   

Emergency Men’s Shelter/”Greenspring” (single men) 443-542-8558   

Sarah’s Hope Shelter at Mount Street (families) 410-982-0845   

HEBCAC Nest Youth Shelter (youth ages 18-24) 410-759-8374  

Baltimore City Department of Housing and Community Development (DHCD)

 DHCD issues building permits and rental licenses, and provides inspections for: construction, alteration, electrical, mechanical and plumbing work in both commercial and residential structures. Call 311 to report code violations.