Have questions about Baltimore City's public Wi-Fi network (FreeBmoreWiFi)? Start here with these frequently asked questions.

Connectivity

Can I ditch my current internet service provider and just use FreeBmoreWiFi?

While FreeBmoreWiFi is a convenient option for browsing the internet on the go, it's not a replacement for your home internet connection.

FreeBmoreWiFi is a "best effort" Wi-Fi network suitable for casual internet browsing. A "best effort" Wi-Fi network is a type of wireless communication network where the network infrastructure does not guarantee any specific level of service or quality of service to its users.

Where can I connect to FreeBmoreWiFi?

See where you can access free public Wi-Fi across Baltimore using our interactive map.

Coverage and Speed

What's the coverage area of FreeBmoreWiFi?

FreeBmoreWiFi provides a minimum multidirectional range of 350 feet at each location. View our interactive map for more details.

How fast is FreeBmoreWiFi?

FreeBmoreWiFi offers speeds suitable for basic internet tasks such as:

  • Casual internet browsing
  • Checking email
  • Using social media
  • Light streaming

Keep in mind the connection speed will vary depending on several factors:

  • Number of current users
  • Signal strength
  • Device used

Data and Privacy

Is my information safe while using FreeBmoreWiFi?

FreeBmoreWiFi is a free public Wi-Fi service with limited security features and open to everyone. Baltimore City cannot and does not guarantee the privacy of your data and communication while using the service. Exercise caution to protect your private and financial information.

View the public Wi-Fi terms and conditions for more details.

Is my personal information collected when using FreeBmoreWiFi?

Baltimore City does not require FreeBmoreWiFi users to log in or provide any personal identifiable information.

The City may record information about usage of service, such as when and for how long the service is used and the frequency and size of data transfers.

The City may also collect information about the geographic locations of Wi-Fi access points through which users connect to FreeBmoreWiFi. The City will use this information for its own purposes only. The City does not store the contents of any online communications or data transfers.

Restrictions and Safety

Are there any restrictions on what I can do while using FreeBmoreWiFi?

To keep the network safe for all users, certain activities are restricted:

  • Downloading large files
  • Accessing websites with harmful content
  • Engaging in illegal activities

View the public Wi-Fi terms and conditions for more details.

Troubleshooting

Who do I contact if I have a problem connecting to FreeBmoreWiFi or questions about the service?

For technical support, contact either of the following organizations:

  • Marylanders Online Call Center
    Hours: Monday-Friday, 10 a.m. - 8 p.m., Saturday, 10 a.m. - 5 p.m.
    Phone: (866) 206-8467 (toll free)
    Email: marylandersonline@umd.edu
     
  • NPower Community Helpdesk
    Hours: Monday-Friday, 10 a.m. - 6 p.m.
    Phone: (410) 724-1101
    Email: support@npowerchd.zendesk.com

For general questions about FreeBmoreWiFi, contact the Office of Broadband and Digital Equity (a division of the Baltimore City Office of Information and Technology):

Please note, the Office of Broadband and Digital Equity and the Baltimore City Office of Information and Technology does not offer technical support. Direct all technical support questions to the organizations listed above.

Future Plans

Are there plans to expand FreeBmoreWiFi beyond recreation centers, senior centers, select neighborhoods, and Baltimore City Main Street?

As the City continues to deploy FreeBmoreWiFi, we welcome the opportunity to work collaboratively with federal and state agencies, the private sector, community-based organizations, and the public to ensure high-speed internet is accessible for all residents.

To find out how you can partner with the City, contact the Office of Broadband and Digital Equity (a division of the Baltimore City Office of Information and Technology):